Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

All goods must be check and are in good condition before signing for delivery, if goods are damage do not sign and contact us A.S.A.P.

It must also be in the original packaging. 

Several types of goods are exempt from being returned. Goods such as nail polishes, Gels and all gel colours, top coat, base coat cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

From time to time brands will upgrade their packaging without notice, exchange and returns will not be accepted under this reason.

Additional non-returnable items:

Gift cards, Sales and clearance items.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

All refund will minus shipping & 5% restocking fee. Also you will be responsible for the shipping cost for sending the product back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email ugnailandbeautysupply@gmail.com 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We strive to make our digital color swatches as accurate as possible to the actual product color but due to different monitor settings and electronic devices colors may differ slightly, returns/ refunds will not be accepted for this reason.